Job Title: Administrative Assistant I Location: Pune Shift Timings: US Shift 6:30pm - 3:30am IST

EXPERIENCE Graduates or 2-3 years of total work experience preferred. Proficient in English Oral/Written

Experience in Document Verification, Validation, Reconciliation

POSITION SUMMARY: Subject matter expert across client activation/transition/conversion projects by performing a set of complex operational activities. SKILL SETS REQUIRED

• Data analytics.

• Excellent verbal and written communication skills.

• Well versed with MS Office tools.

• Training skills.

• Reporting, Working knowledge of igrafX, Visio

PRIMARY RESPONSIBILITIES: (Includes percentage of time spent over an average month or year on each responsibility - minimum percentage 10%)

• Responsible for quality checking opening/maintenance/closing of client accounts on a standard system by logically interpreting the requests coming from the clients/client facing groups.

• Meeting the daily SLAs and avoiding risk events, trainings (functional, systems,) to all new joiners

• Processes all requests using established procedures by performing relevant checks and controls, under the close supervision of more senior staff to meet all defined SLAs and avoid risk events; perform periodic procedure reviews

• Needs to contribute to process efficiency ideas, re-engineering, and automation

• Active participation in RCA and error log analysis to avoid reoccurrence of errors/OREs via implementation of controls and identifying gaps if any

• May assist with the implementation of new software releases, coordinating dates of delivery for test and production. Provides technical support for conversions by investigating client issues and researching new functionality.