This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11849930

Bornquist, celebrating its 85th year and one of the premier Manufacturers Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.

We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!

We invite you to apply to be a part of our winning team!

We are an Equal Opportunity Employer: disability / veteran.

Position Summary:

The Service Department Administrator is responsible for the scheduling and dispatch of our service technicians who work with HVAC and plumbing systems and equipment. This position will handle requests for service or warranty coming in from phone calls and e-mails. This position also includes administrative responsibilities such as: invoicing, applying payments, order entry, purchasing, RMA entry and filing.

Duties and Responsibilities:

• Communicates directly with customers to schedule service calls, equipment and system start-up, and warranty repairs, providing limited technical info as necessary.
• Schedules, dispatches, and monitors service technicians and coordinates daily work with instruction from the Field Service Supervisor.
• Processes Service Ticket records of service calls, ensuring entry into ERP and delivery of Service Tickets and Invoices to customers.
• Reviews material list needed to fulfill service calls and determines where goods and/or services will be obtained.
• Enters Orders / Service Orders in ERP for products, parts and labor required on service calls.
• Tracks and receives products and parts required for service calls.
• Assists in creating and processing quotations for service work.
• Reviews warranty claims to ensure material is within the warranty period as specified by the manufacturer.
• Processes warranty claim requests working with Inventory and Order Processing Manager, sales, inside sales, warehouse, vendors, and customers as necessary and records in Tour De Force (TDF).
• Informs customers by email or telephone of pertinent RMA information, such as special instructions, and disposition of material.
• Coordinates return of defective material with the customer and the vendor.
• Works with sales, purchasing, service department, warehouse, manufacturers, suppliers, and customers as necessary to ensure resolution of customer concerns or issues.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

Computer skills required:

• Proficiency utilizing Enterprise software (Prophet 21 by Epicor) and CRM tool (Tour De Force). Training can be provided.
• Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality.

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\ \ BORNQUIST INC is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any othe r status protected by law.