Job Description Summary

As a Field Service Engineer you will have an opportunity to join our Service Team in MRi/CT Modality. The selected candidate will be fully employed by the GE Healthcare and her/his responsibilities will be to perform on time and accurate Service activities (Corrective actions, Preventative Maintenance) in above mentioned modalities.

The Field Engineer will be aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through remote connectivity and Service Excellence. Their location will be in Athens, but based on service needs they will have to travel occasionally around Greece, Cyprus or Albania.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Maintain all models specific to a modality in the assigned area.

• Perform total system level trouble-shooting on simple problems.

• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.

• Assist in Account Sales visits, help others where necessary, and identify Sales opportunities and communicate them to account team.

• Assist in the growth and direction of business in geographic area.

• Responsible for Warranty and PMS contract cost control.

• Responsibly complete all administration tasks on time.

• Play a leading role in complex and multifunctional rooms.

• Share best practices.

• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience

• Technical analytical skills

• Ability to work independently with minimum supervision, high work standards and quality

• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills

• Fluency in English and in Greek

• Valid driving license, active driving experience

• Ability to work in Tuesday - Saturday weekly working schedule

Desired Characteristics

• High work standards and quality.

• Shows Initiative and motivation.

• Plans and organizes work effectively, self-motivated

• Excellent communication skills, listening skills, and interpersonal skills.

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

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Additional Information

Relocation Assistance Provided: No